Lunar Eclipse Statement Earrings | Gold

Returns & Exchanges

F+H Studios is happy for our customers to return all full priced, unworn items for an alternate size within 14 days of purchase, excluding pierced jewellery, sale items, or items purchased with promotional codes or during flash sales. We also cannot accept returns on any of our beauty or fragrance products.

Items 

Returns are strictly not available for pierced earrings due to health and safety regulations.

FOR ALL RETURNS PLEASE LOG INTO YOUR F+H ACCOUNT TO PROCESS A RETURN ON YOUR ORDER.  CLICK HERE

Return & Exchange Policy

• Full priced items can be refunded in full, if returned within 14 days of purchase, minus all shipping charges, this excludes any items purchased during promotional sale periods. 
• Items purchased from the sale section of our e-boutique, are considered final sale and are not eligible for a refund.
• We do not pay for returns to be shipped back to F+H.
• We reserve the right to deny unreasonable repairs, returns, and exchanges. 
• Earrings can not be returned or exchanged due to health and safety regulations, we will not make any exceptions,  as this is to protect the health of our customers.
• Tarnishing is not considered a fault, as our jewellery must come into contact with chemicals for tarnishing to occur, see our care guide for more information.
• Bent earrings posts, scratched or damaged plating and other wear and care issues are not manufacturing faults and will not be covered by our warranty. 

Returns & Exchange Process

• Proof of purchase must be supplied with your email request, in the form of an invoice or order number. 
• You are responsible for returning the product in its original condition. It must be unworn in the original packaging. 
• F+H will inspect the product on its return, and we reserve the right to refuse exchange should we evaluate the product to not be in the original condition. 
• For international exchanges & returns, you must mark on the courier company’s consignment that the product is for exchange so as to avoid any customs duties and taxes. 
• Please note - it is the customer’s responsibility to return the item to us safely. We cannot be responsible for any lost items or any damage to the product through the postal service. 
• Please wrap the product in bubble wrap to avoid damage and send the product with tracking. 

Faulty Items Policy

We take care to quality check all our items, however occasionally there may be a fault we did not find. Our policy is to repair or replace your beautiful jewellery if there are any faults within 6 months.

Please note that wear and tear in the course of normal use is not considered a manufacturing fault. Our jewellery is hand made from precious metals that naturally oxidise and change in time and this is not considered a manufacturing fault. Additionally, loss of stones, snapped earring posts or breaking and chipping due to mishandling is also not considered a manufacturing fault. 

We also do not accept any returns for tarnished metal that has occurred due to wear or that has come into contact with chemicals of any kind, this includes perfume, moisturisers, hair products and skin care. Please ensure you clean your jewellery with a soft cloth and handle your jewellery with clean hands. 

We are also unable to accept returns if in our opinion, you have not taken appropriate care of your purchased item as per our instructions outlined on our care cards, and on our website.

Third Party Purchases

Please be aware that F+H are not able to accept returns on items that were purchased through a F+H stockist. Please visit the stockist the item was purchased from and follow their returns policy.